07:47 23 May 17
If you want to buy high-end furniture presented in a beautiful showroom, go to Collier's. If you want an A+ salesperson, ask for Steve. I'm a very picky person and prefer to think overnight before making a big purchase. But this time was different, I knew immediately that this furniture was for me. And I even went back the next day to purchase more. The buying experience was top-notch, I will always ask for Steve when buying furniture in the future.
16:09 15 Sep 16
This is a high end furniture place with a large selection to choose from. If you are looking for the highest quality furniture in the area this is definitely a place to check out. Keep in mind that even though the prices are high, so is the quality.... You get what you pay for. It is truly designer furniture and you can find real hard wood decorative tables here. If you are satisfied with engineered wood go to a place like Ashley Furniture and you will pay a lot less but it won't hold up nearly as well even though it can look as nice. This is the kind of quality that you pay a lot for but it lasts you a lifetime.
17:15 20 Jan 17
This is Peggy Banks, Georges wife. I absolutely love the Omnia wrap around couch we purchased last summer from Collier. It is amazing to look at and extremely comfortable. Steve waited on us and he was truly top notch. When my daughter is ready to purchase furniture she will definitely be a customer. Thanks soo much!
10:52 06 Jun 17
Knowledgeable, low-key staff with high quality furniture.
20:03 22 Mar 16
Victor was a knowledgeable and efficient salesman. I was very happy with his follow-up. He called when he said he would. In addition, I want to thank the delivery team. They were very professional and punctual. The delivery was preceded by three phone calls letting me know that they were getting closer and their eta estimate was earlier than their estimated time. They were polite and explained the furniture thoroughly.
Daughter of God
02:05 15 Jun 17
So, this is a little unusual but I was here today but not actually as a customer. My scooter broke down and I was in their parking lot trying to get a tow. I went inside to let them know why I was hanging out in their parking lot and they were so very kind and hospitable. A storm came and they let me take refuge from the storm and let me charge my phone as I had a bad situation and my phone was about to lose power.One lady even offered to let me come sit in one of their massage chairs while I was waiting! 😄 My thoughts from all this are...if they are this kind to a person that wasn't even there to spend money, imagine how wonderful they must be to the ones that are?! God bless you all for your kindness in Jesus name! Go check these folks out!
16:18 19 Jun 17
Steve and Victor were fantastic! We had visited nearly every furniture store and they all fail in comparison to the gems you can get here! If you were looking for modern and farmhouse rustic (us), this place is perfect for you!
15:53 23 Jun 17
This is the 2nd time we've bought a Natuzzi sofa from Colliers Expo. Like the first time, the sales staff and the delivery staff were all courteous, polite, responsive and helpful. I would happily give the company a 5 star rating, but on this occasion, the manufacturer has let them down a little. The Natuzzi sofa is a sectional/modular system. The first sectional that we bought - all of the sections fit together accurately, and the front of the sofa looked like it was all "one piece". The sections fit together using a bracket & hook system that locks each section piece to the next one. This time, the sections we ordered were to make up 2 sofas, each with a powered recliner. Unfortunately, the section hooks and brackets are not as accurately positioned - and so the front of the sofa looks like its different sections that don't fit together. This is a $6k sofa! Colliers asked us to write reviews, so we're "telling it like it is". I've also written an email to our salesman at Colliers to ask them what they think about the problem. It's too early for a reply yet, but I will update this review after I get one or get a resolution.
15:24 08 Jul 17
I have been a customer of Collier's for years. Their no pressure sales makes shopping stress free. I have ordered off the sales floor, from a catalog and had custom pieces made. They offer furniture in a variety of price ranges. I have even gone to them looking for a piece of furniture that had to fit in a very specific place and be functional for my needs and Collier's found the perfect piece! The entire staff goes above and beyond for their customers. Michael is amazing! I highly recommend them!!
17:48 08 Aug 17
Great experience here! Mike is awesome! Very helpful definitely not 'pushy'! Very happy and excited to be getting our new sofa and rocking chair! For the quality, the price was very reasonable.
02:43 19 Aug 17
I didn't buy anything here but the sales staff was very helpful and informative. They sell some interesting stuff - definitely worth checking out if you're shopping for some furniture.
18:09 04 Oct 17
Steve is great! I have searched furniture stores all over Orlando for 4 months and could not find the couch I was looking for. I called Steve and explained what I wanted. He found exactly what I was looking for and has been very easy to work with through the whole process. My couch was just delivered and it’s perfect.
14:32 05 Oct 17
My wife & I were looking to replace a very uncomfortable couch purchased elsewhere. On our first visit we were met by Michael and left feeling we had found where we would purchase our couch and maybe more. We must have visited at least 6-8 times to sit on different couches and chairs, I’m picky and the feel has to be right. Each visit we were welcomed in the friendliest fashion, with no sales pressure. We finally ordered two Stressless chairs to replace our couch. The real test of customer service is how a company handles things when something doesn’t go as planned. There was a ‘hiccup’ in the delivery of our chairs, which delayed delivery. I immediately got a call and Michael arranged to take two brand new Stressless chairs off the display floor and deliver them as loaners until ours arrived. Michael said, “I don’t want you to sit on that uncomfortable couch any longer”. Michael and Collier’s Furniture knows what it takes to turn furniture shoppers into ‘customers for life’!
13:27 07 Oct 17
Love our new sectional. David was great to work with on picking it out, and the delivery guys were great. Best furniture place I've ever been to.
15:42 10 Oct 17
We purchased a Natuzzi Editions Sofa and ottoman from Leather Furniture Expo. The transaction was handled through Colliers. Unfortunately the style was slightly different than what we had seen pictured and described on both Leather Furniture Expo and Natuzzi websites. Our contact Sam, was very understanding and offered several solutions including picking up the furniture and a full refund. We were happy with the product. We settled for a partial refund. Not only did Sam remain easy to deal with throughout the process, the refund was posted with in the hour. I am very pleased we dealt with Collier.
11:04 24 Oct 17
5.0 star rating 10/24/2017 Sometimes you don't have to pay more for superior quality and exceptional service. My Stressless recliner was out of warranty and showing a little of its age (over 10 years old). Instead of trying to sell me a new chair, Collier's offered to order replacement parts at a FRACTION of the cost. The chair also had a couple of aging spots (don't we all). Collier's had their leather guy go over the chair returning it to near perfection. This was more than I expected. Working with Michael and Steve was a pleasure, they focus on quality and customer service. This will be our first stop for furniture purchases in the future.
20:48 28 Oct 17
My wife and I recently visited Colliers Furniture Expo: what a find. Colliers is a very sophisticated furniture store, not your typical Orlando fare. Very much like the furniture stores in Philadelphia and New York. They carry leather furniture by several different makers, even Omnia. They also carry several lines of all wood customizable furniture. Our salesman Steve new every detail of all the furniture they sell, very different the sales people in our local furniture stores My wife and I ordered a beautiful leather sofa customized to our specifications.and a beautiful dining room table and chairs that will be built to our exact specifications . Colliers is definitely a Cut above the other furniture stores in central Florida.It has to be seen to be believed , go visit you won't be disappointed and while they're asked for Steve
20:00 29 Oct 17
We have purchased furniture on three occasions. We have been treated very fairly with extremely kind and patient sales personnel, as well as Colliers having competitive pricing. Steve, the Customer Service Representative, has always been very helpful. He has listened to our requests, and has made sure that our questions have been quickly resolved. I would recommend Steve and all of the Colliers’ sales staff to definitely help you with your furniture needs.
19:32 09 Nov 17
Great experience. Price was right (I am a ""Shopper""). Thanks to MOVE4ALL, INC. as well for an awesome $75 same day delivery. Everything went without a hitch. Great staff & good prices. I'll be back and I will refer!!!
12:54 21 Nov 17
My sister and I visited Collier's on Saturday and spent several hours there picking out new beautiful furniture. Victor was patient, attentive and reasonable. He helped us find just the perfect combination for our family room. I can't wait for the set to arrive! I would recommend your store to anyone hands down above any other store I've shopped at. And I would tell them to call on Victor, as he was a superior salesman who made the process enjoyable and exciting!
22:00 01 Dec 17
My husband and I spent an hour ordering our two leather reclining sofas. I had spent weeks on the on-line site and requested leather color swatches (which helped so much in the process). Victor was amazing, however, I have a feeling everyone who works at Furniture Expo is pretty darn special! Remember this folks, if you want a special sofa in a special color, QUALITY TAKES TIME! I'm o.k. with waiting for perfection. 🙂 After a late lunch (close by the store) my husband and I returned to Furniture Expo and ordered a brown leather massage chair for our spa room.... IT WAS A GOOD DAY!
17:33 16 Dec 17
We were very specific on our couch needs. After visiting almost a dozen furniture stores in Orlando, Colliers furniture was the best experience. No pressure shopping, lots of options and high quality choices at a reasonable price. It even competed with online comparisons. Steve was extremely patient with us (we visited three times!) and great to work with. Highly recommend checking it out.
16:40 18 Jan 18
Great quality furniture. We purchased a bedroom set and absolutely love it. The service was outstanding. Victor Garza was great to work with, he took the extra time with us (even staying late one evening) to make sure we had exactly what we wanted. So many options to choose from ... the final product wasn’t perfect!! Delivery and set up was perfect as well. They provided us a delivery window and arrived as promised. The guys who delivered and set up our pieces were very professional and took the time to set the pieces where I wanted them. Great Furniture and great experience, you won’t regret purchasing anything from Collier’s.
17:24 08 Mar 18
I couldnt rate Colliers any higher. They are professional and trustworthy! We purchased a custom Palettes by Winesburg dining room table and eight chairs. Vic did an awesome job (with a lot of patience) walking us through the many choices and helping us with our decisions; he is phenomenal! When the furniture arrived, the delivery crew was exceptionally professional. The table and chairs are absolutely beautiful! We will be back!!
14:11 24 Mar 18
I was in terrible pain from recent knee surgery and realized I needed a recliner ASAP ! Never got one before because they look awful so we went to our local furniture store and found a beautiful Palliser zero gravity recliner...that they refused to sell me because it was the floor model. They offered to order one and get it to me in 8 weeks! Called around Orlando and was fortunate to get Victor on the phone at Collier's who not only had the recliner I needed but said he could get it to me in a week!!!! The delivery guys were awesome - courteous and when delayed by a fire on I95 keep me updated on their ETA. I noticed the following day the headrest was missing but figured maybe the chair was "as is" but it just got it delivered to my house without me having to even make a call! I very much appreciate the intelligent and helpful customer service that Victor Garza provided and anticipate purchasing an addition recliner and additional furniture soon. A great experience, excellent all around.
18:44 12 Apr 18
We wanted to replace our LazyBoy sectional and went to every furniture store in the area. We knew what we were looking for, but unfortutaely encountered a number of salespeople that did not know their product line or what could be ordered. My wife suggested that we stop in Collier's Furniture Expo, and I didn't even know they existed. Once there we saw some things we liked, asked about special orders and they knew their manufacturer's capabilities inside and out. We went home measured, and went back to place the order. When we arrived Mike Collier, the owner came over and introduced himself and answered the rest of our questions. He told us it would be 8 - 12 weeks before the furniture came in and we were fine with it, since we were getting exactly what we wanted. So we were surprised when we got a call that our furniture had arrived in four weeks instead of 8 - 12, and they were ready to deliver. They usually tell you when it's convenient for them to deliver and what days you have to choose from, even if it isn't convenient for you. But here they ask you when you want it and they make every effort to accommodate you, which they did. But the delivery is where the wheels can come off, since you now have them tromping through your house with a lot of large furniture. You hope that they will treat your home with the same care and respect that you do, but that isn't always the case. The delivery team they sent out were just like the pros that we dealt with in the showroom.They wore shoe covers in the house, took their time and did a great job, and even accommodated special requests to move a few other existing pieces of furniture around. I was impressed and will use them as the benchmark for a quality delivery service in the future. Overall it was a great experience and we will definitely shop there again.
18:49 22 Apr 18
We went into this furniture store to browse for a future purchase. Sebastian was so knowledgeable with everything that he showed us, that we ended up buying furniture for three rooms. He was very patient and didn’t even tell us that we were holding him up from leaving on time. Thank you Sebastian for helping us pick amazing pieces. Can’t wait until we receive everything. We highly recommend this store 👍
18:46 18 Aug 18
We were at Colliers today to buy theater seating. Victor was VERY helpful and gave us the time and privacy we needed to explore our options. We ended up buying the very first seating combination he showed us. He was knowledgable about options, leather types, colors, and quality. I told him at the time that if a company has a good product you end up buying the person! The product was beyond good and the person was terrific. Thanks so much. As an added note, I really appreciated the comprehensive nature of the website, which allowed me to know what I wanted to look at before we arrived at the store. And the location on 435 is really convenient. I enthuisastically recommend Collier's.
17:39 18 Sep 18
Amazing selection and customer service. Sebastian was extremely knowledgeable and patient with me and my son throughout my 2 visits. He helped me find the perfect all leather sectional by Omnia which is made in USA. Delivery was flawless. On time, courteous and professional. I will definitely ship here next time I need furniture!
17:28 21 Sep 18
Good place to browse. Might find something you need. Staff is helpful.
21:34 07 Oct 18
Great selection if furniture & some decor items. Staff friendly and helpful.
04:24 09 Dec 18
We originally went to the furniture expo to just look at sofa’s, after speaking with the owner Mike we ended up purchasing a sofa and loveseat. We went back a couple months later and bought a Beautiful TV stand, 2 weeks later we went back and purchased an amazing massage chair! Mind you we were only looking! We fell in love with the store and the owner! They are great people to work with and sell quality furniture! I’ll never go to any other furniture store! I hope they stay in business a long long time because we won’t buy furniture anywhere else! Thanks Colliers Furniture Expo! You guys are the best! ❤️
12:45 06 Jan 19
Friendly staff, mid grade furniture, large selection, able to customize to your tastes, process were higher side
14:34 19 Jan 19
Awesome guys! They helped us find the perfect dining room table and gave an amazing price for it. Keep the good work up!
21:21 28 Jan 19
Ideal furniture shopping experience. Professional, timely, quality and value. Will be back!
01:56 07 Feb 19
After reading some of these negative reviews I almost wonder if they shopped at the same business that my wife and i did. But i digress..... Our experience was awesome. We ordered two stressless chairs as well as a custom couch. Everything went exactly as promised. They were fair and understanding on pricing and worked with our budget. Over our several visits we worked with michael as well as several other associates and everyone has been extremely pleasant and efficient. We had a service issue just last week with the ottomans for our chairs, which are now over a year old and i am sure out of warranty. They took them in, didn't even MENTION a service charge and fixed them with a 3 day turnaround. Even if they had charged us however, the chairs are a year old and they turned them around in 3 days. Thats pretty awesome in my opinion. This is a very well run and honest business. I have already recommended them to several other people and will continue to do so. Thanks for the exemplary service.
19:12 26 Feb 19
I received exceptional service. David was wonderful. High quality furniture at a great price.
15:19 03 Mar 19
I can’t say enough good things about Collier’s! We have had a fabulous experience with them. My husband found their website and we originally went there looking for a solid wood dining room table. There were so many options my head was spinning. Luckily we had Victor as our sales rep. He’s amazing! Knowledgeable, patient, and so friendly! We have been back over and over again. We purchased a dining room table and chairs, barstools, a bedroom set, a Natuzzi sectional, and a buffet. The furniture is beautiful! We are very pleased with the entire experience from the beginning with Victor all the way to the delivery team. Thank you, Collier’s!
21:21 05 Apr 19
My husband and I had an excellent experience at Collier"s Furniture Expo. Victor was our sales associate, he was so helpful and informative. The quality of the furniture is superb. We would definitely go back for future furniture purchases.
18:21 27 Jun 19
had a verbal agreement about price for a couch to be paid in cash, was driving over to pay and got a phone call that they decided to sell to someone else for more money. liars and crooks
22:59 01 Jul 19
Could not be happier, ordered 2 natuzzi sofas. They were delivered two weeks ahead of schedule, Superb quality and great price. Thank you, Mark Chipperfield
13:24 13 Jul 19
I’ve recently made several purchases. The experience from selection to delivery was exceptional. Just can’t say enough about Michael and Victor. If your looking for exceptional service with ZERO pressure, stop in, you won’t be disappointed!
15:41 12 Aug 19
Overall, our experience with Collier’s was very positive. The sectional we first purchased did not wear well. While that may have been the bad ending to the story at another furniture retailer, that was not the case at Collier’s. When we explained our concerns David and Sebastian were very helpful and quickly allowed us to do an even exchange toward a new sectional. We never felt pressured and were impressed with the focus on customer service. Collier’s truly stands behind their products and we highly recommend them for anyone in need of quality furniture and exceptional customer service.
20:35 19 Aug 19
Knowledgable and friendly people. Great quality selection.
00:02 20 Aug 19
In April, I ordered a 3 thousand dollar Stressless Recliner, from Collier's Furniture Expo, in Altamonte Springs, Fl., to help with my recuperation when I have elbow surgery. Last Friday the chair was delivered and it was the wrong fabric! I ordered Aqua Green 90 and did NOT get that fabric. I wanted to reject the delivery, however, the driver indicated that Collier Furniture, Michael Collier, owner, would work with us to resolve the problem. My sales person, David, was left several messages to call me, when he returned on Sunday and he never called. I had to call him. The conversation was contentious. It is my belief that the incorrect fabric was ordered. This morning I left a message for the owner to call me. Nothing!!! I'm surprised that a company that prides itself on customer satisfaction would treat a guest in this manner. Our guest experience thus far with, Collier's Furniture Expo, has been unsatisfactory. Buyer beware.
21:20 30 Aug 19
Happy to say we had an excellent experience with Collier’s in our purchase of theatre chairs. David our sales person was knowledgeable and helpful. We had a tight timetable for custom order chairs and the promised dates were met. Delivery went well. Will return to Collier’s in the future.
18:25 04 Sep 19
We would highly recommend Collier's Furniture Expo. We had the pleasure of having Mr. Collier help us, educate and advise us on the couple visits before we made up our minds. While there are many styles of furniture there, they have a vast selection of Ekornes furniture. We were in the market for quality, long lasting and most importantly, comfortable furniture for the long term. We were given some very generous options in case we hated the color when it went into the house. We completely appreciated the relaxed, no pressure, non-nationwide- chain-store feel. I have only praises for this place.
02:24 13 Oct 19
Great service and the owner Michael helped us for a couple hours.
06:11 08 Feb 20
Horrible experience. Evil employees. Won't return.
02:28 09 Mar 20
Basic furniture with a massive cost. I'd never pay $10,000 for a couch that I could get at Rooms To Go or Kanes for $1200. Don't waste your time here unless you're very wealthy and money is not an issue.
20:10 03 Aug 20
Buyer beware..... I purchased 8 home theater seats from Michael Collier, the owner of Collier's Furniture Expo on 8/4/19. After paying over $5,000 and waiting 8 weeks for production I was very excited to take delivery of my new theater seating on 10/4/19. Upon delivery, one of the seats had a damaged reclining mechanism, another had a slice in the leather and 2 others had imperfections where the leather on the back of the chairs was too short and the wood frame was exposed. I immediately made the delivery team aware and they assured me that someone from the store would contact me to resolve. I spoke with Sebastian who wanted to hire an outside repair company come to my home an repair the furniture. I explained that this was new furniture and I didn't pay for refurbished or repaired furniture. He insisted that we allow the repair company to come out and I would be happy with the result. The repair tech came to my house in the beginning of December 2019. He was unable to repair the recliner & the repair job on the sliced leather was not done properly and looked worse that before the repair was made. The repair person also said that the pieces with the exposed wood could not be glued. After much debate, they finally ordered me 2 replacement pieces and hired a 2nd furniture repair company to look at the pieces with the exposed wood they came out July 2020 The 2nd repair company advised that it was a time consuming and very expensive repair. To repair it properly, It could not be glued. The entire chair would have to be disassemble to replace with a longer piece of leather and then reassembled. This time I was able to speak with the owner again, Michael Collier. He was insisted that he could have his delivery drivers come to my house and use super glue to fix the pieces, even after I reminded him that the professional furniture repair company that he hired advised that gluing the pieces was not a viable solution. He became very short with me and told me that he would not replace the pieces as it would cost him money. I empathized and told him that the manufacturer should be responsible as this came from the factory this way, He wasn't interested in replacing my damaged new furniture with new furniture that wasn't damaged. In fact, he was short with me and told me he wasn't going to waste any more of his time. I reminded him that this was poor customer service and that his name is on the outside of the building. He didn't see to care so I decided to leave this review. It is now August 2020 a year after paying for my new furniture and I still have damaged furniture in my home. This was my 1st and last purchase from this store!!!
16:52 07 Aug 20
The salesperson explained everything in detail and made sure everything I was looking for was in my budget. I would definitely be telling others about my experience. They have a customer for life.
17:15 07 Aug 20
Victor was knowledgeable, attentive but not pushy. He was thorough in letting me know about my options.
21:24 22 Aug 20
Customer Service Excellent and of the furniture was Beautiful.
19:39 11 Oct 20
we ordered a Natuzzi sectional and a dining room set that are just beautiful. From the showroom to delivery our experience was 5 Star. Michael and his staff are the best...so caring and knowledgeable...and they treat everyone like family. Thank you Michael and the staff at Collier
15:15 22 Nov 20
I bought a custom couch from here less than two years ago and it’s literally coming apart at the seams. Two of the zippers on the cushions have come completely off and the couch filling not only secretes feathers everywhere, but is very lumpy and uneven. I’m not typically a “leave review” type of person, but I’ve never been so unhappy with this sort of investment.
16:08 19 Nov 20
Outstanding customer service and exceptional furniture repair services. They stand behind their products and go above and beyond to make sure the customer is happy.
17:12 29 Apr 21
Take your deposit of 50%; give you a delivery date 10-12 weeks; delivery date passes and never hear anything; call to check where order is and they tell you running a little behind; another month goes by and they ask if you want to cancel; tell them you waited this long you will continue to wait; give you new delivery date for 8 weeks; again you call to check so they set up delivery; delivery date and time passes so you call again; their truck broke down so someone will call back and reschedule delivery; call about why no one has bothered to keep you informed; no one takes responsibility; ask for owner to call you back; calls back says will look into everything and call you back; has another employee call you back. When actually delivered the receipt has delivery date of original delivery date. Call to check,, since you have a warranty,, rudely tell you it's a computer glitch and they can not do anything about it. Absolutely zero customer service.
18:01 18 Mar 21
This store went above and beyond to find a replacement key for a piece of furniture that I did not even purchase from them!!! In today’s world of non existent customer service this store still offers their customers total satisfaction! I highly recommend Collier’s when looking for your next furniture purchase.
14:46 24 Mar 21
I must say, Sid was very good on the phone, but Victor on the showroom floor, fantastic. Knowledgeable and courteous he is going to tell you straight. So many styles and colors I am sure you can find the selection that suits your needs.
17:49 16 Mar 21
Nice, clean store. The people are helpful and friendly. Their products left plenty to be desired. Furniture seems to be a few steps up from Ikea, but at their price point the quality is lagging behind.
22:47 12 Apr 21
David has been super helpful! High quality sofas. Great leather choices 😊.
20:50 03 May 21
If you're looking for a REAL leather sofa, chair, loveseat or sectional this is the place to go. When you do go ask for Sebastian. He is knowledgeable, kind, and has the utmost patience. We sat on every sofa in the place ( which is quite large with a great selection) asked a million questions and were treated the way everyone wants to be treated when making a major purchase. He is not pushy or hovering, just right there when you need him to give information so you can make an informed decision. This is not a high pressure, sell no matter what kind of store. The impression Sebastian left on us was it was more important we found the right sofa for us rather than just make sure we bought something. Pretty rare these days.